Does Refill have a patient portal?

Refill Connect markets a fully branded telehealth portal without building backend systems — assessments, patient experience, and billing in one launch. That is a real strength for brands scaling subscriptions across states with outsourced prescribing. The tradeoff is cost structure: Connect carries monthly platform fees plus transaction fees on top of aggregate medication pricing, and it optimizes patient-subscription flows more than a clinic coordinator running a whole refill day in one cart.

Confirm what patients can self-serve in Connect — status tracking, refill requests, subscription management — and which platform tier includes patient portal features. Compare/refill positioning notes patient portal status on Scale tier and above for the core platform; Connect may bundle different capabilities.

Fizy Health is prescriber-first: clinic staff build patient-linked orders with pass-through pricing visible before checkout. Each patient's orders and per-line status attach to their record so staff answer where-is-my-order without a patient login. Patient self-serve tracking is on the roadmap; the current design centers on accurate staff-facing context, validation before payment, and one batch cart for refill day.

Choose Refill Connect when launching a white-label telehealth brand is the priority. Choose Fizy Health when your team already prescribes and needs margin clarity and batch checkout on the staff side.