Inbox
Out of the email swamp
Order questions, billing disputes, and catalog asks live in one ticket system tied to your clinic. No more forwarding threads or hunting for the last pharmacy reply.
Cash-pay clinics & telehealth • 503A
Support inside the app, not your inbox.
Open a ticket where you already order. Thread replies with the Fizy Health team, link orders and patients for context, and request new medications with structured fields. No more pharmacy ops buried in email.
LegitScript-certified 503A partners · HIPAA compliant platform
LegitScript 503A HIPAA + BAA In-app tickets Threaded replies Request Medication Partner support
Stop digging through email for pharmacy answers.
Every support conversation lives in Fizy Health next to your orders, so your team gets answers without leaving the platform that runs pharmacy ops.
How in-app support works
One ticket. Full context. Replies in the thread.
Most clinics chase pharmacy answers across inboxes, Slack threads, and compounder portals. Fizy Health support lives where you already work. Open a ticket from the Support section, pick a category, attach the patient or order it is about, and follow the conversation in a threaded reply panel. Your pharmacy ops partner responds in the same place you placed the order.
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OPEN
Create a ticket without leaving the dashboard.
Support Tickets sits in the clinic nav under Support. Hit New Ticket, set subject, description, priority, and category. General, Order, Billing, Technical, and Other cover day-to-day ops. Request Medication opens a structured form when you need a SKU added to the catalog.
- Support Tickets and Request Medication in the clinic sidebar
- Categories for order, billing, technical, and general asks
- Priority from low through urgent on every ticket
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CONTEXT
Link the patient, order, or invoice it is about.
For order and billing tickets, attach the related patient, clinic order, invoice, autoship subscription, or refill plan. The Fizy Health team sees the same record you do, so you skip the back-and-forth of copying order numbers into email.
- Optional links to patient, order, and invoice records
- Autoship and refill plan relations when relevant
- Attachments up to ten files on create
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REQUEST MED
Ask for new catalog medications with structured lines.
The Request Medication category is built for formulary expansion. Deep link from the nav or pick the category in the create panel. Add medication name, strength, and package details in structured rows so ops can action the ask without decoding a vague email.
- Dedicated Request Medication nav shortcut with prefilled draft
- Structured medication request lines per SKU
- Visible on the ticket record for both sides
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THREAD
Replies stay in one conversation thread.
Open any ticket and the detail view splits ticket record on the left from the message thread on the right. You and the Fizy Health team reply inline, upload attachments, and watch status move from new through resolved without forwarding chains.
- Threaded messages on every ticket
- Inline reply composer with file attachments
- Status workflow from new to resolved or closed
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TRACK
Search and status chips, not inbox archaeology.
The tickets list shows every open and closed ticket for your clinic with search across reference, subject, and status. Stat chips surface age and workflow state so the front desk knows what is waiting on the partner versus waiting on the clinic.
- Searchable ticket list per clinic
- Public reference on every ticket for easy lookup
- Assign teammates as participants when you need a handoff
Platform
More than a ticket form.
In-app support is how the partner relationship shows up after checkout. Tickets tie into orders, catalog expansion, billing, and fulfillment. One login for ordering and for the conversation when something needs a human.
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ORDERS
Support tied to fulfillment.
Order category tickets link directly to clinic orders and line items. When a shipment stalls or a line needs a correction, context travels with the ticket.
- Link tickets to orders and specific line items
- Jump from ticket record to the order detail
- Fewer round trips to compounder inboxes
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CATALOG
Formulary growth on request.
Request Medication tickets feed catalog operations with structured medication rows. Your clinic asks for new SKUs in-app; Fizy Health adds them to the shared formulary when approved.
- Structured medication request lines per ticket
- Nav shortcut prefills the request draft
- Partner handles sourcing across 503A network
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BILLING
Invoice questions with the invoice attached.
Billing category tickets can reference clinic invoices so payment and facilitation fee questions resolve against the actual charge, not a guess from memory.
- Optional invoice link on billing tickets
- Technical and billing categories separated
- Partner resolves against platform records
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TEAM
Handoffs inside the clinic.
Add assignees and participants on a ticket so the prescriber, front desk, and ops lead see the same thread. No separate Slack channel for pharmacy questions.
- Multiple clinic users on one ticket
- Assignable teammates from your org
- Searchable list across the whole clinic
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COMPLIANCE
HIPAA-scoped conversations.
Tickets are organization and clinic scoped like the rest of the platform. Support about patients and orders stays inside the BAA boundary, not in personal email.
- BAA-covered platform for ticket content
- Clinic-scoped ticket lists by default
- Patient links only within your organization
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PARTNER
One relationship end to end.
Fizy Health handles routing, payment, tracking, and support as your pharmacy ops partner. When something breaks, you talk to the same team on the same platform you order from.
- Partner support, not a third-party help desk
- Same login as catalog, cart, and checkout
- Answers grounded in live order data
Who is in-app support for?
Built for clinic teams that outgrew email-based pharmacy ops.
Whether you run a single-location weight-loss clinic or a multi-state telehealth brand, Fizy Health keeps support next to the orders it is about.
- One cart for your whole GLP-1 patient list
- New starts and refills in the same checkout
- Pass-through pricing before you quote members
- Done in minutes, not hours across portals
- One login for every state you serve
- Route lines across 503A partners automatically
- Tracking and tickets tied to every order ID
- Scale volume without hiring pharmacy ops
- One cart for hormones, peptides, and injectables
- Stop re-typing the same patient in three portals
- Pass-through cost on every vial you prescribe
- Your team stays in exam rooms, not vendor UIs
- BHRT, GLP-1, and wellness SKUs in one session
- One checkout across your compounder network
- See landed cost before members pay out of pocket
- Refill reminders so patients do not slip through
- Stable FIZY SKUs across BPC-157, NAD+, and more
- Search once, order every protocol you run
- Multi-pharmacy routing handled per line
- Longevity stacks without a spreadsheet of logins
- One cart for semaglutide, BHRT, peptides, and NAD+
- New consults and refills in the same checkout
- Pass-through pricing before you quote a package
- Done in minutes, not Friday at the front desk
- One cart for every member you prescribe today
- GLP-1, peptides, and NAD+ in one checkout
- See landed cost before you quote a membership tier
- Your team back on the floor, not in vendor UIs
- BPC-157, NAD+, MIC, and GLP-1 in one session
- One checkout across your compounder network
- Pass-through pricing before you quote a package
- Integrative and chiro-med clinics without portal chaos
What it is
What is in-app support for clinic pharmacy operations?
In-app support is a ticket system inside Fizy Health where clinic teams open, track, and resolve pharmacy ops questions without email. Fizy Health is built for that job. You create categorized tickets, link patients and orders for context, thread replies with the partner team, and use Request Medication when you need new catalog SKUs.
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IN APP
Support where you order
Tickets live in the clinic dashboard next to catalog, cart, and orders. No separate help desk login and no support@ inbox as the primary channel.
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THREADED
Full conversation history
Every ticket has a message thread with inline replies and attachments. Both sides see the same record and reply panel without forwarding chains.
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CONTEXT
Linked records, not screenshots
Attach patients, orders, invoices, autoship plans, and refill reminders on create. Support starts with the data already in the platform.
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CATALOG
Request Medication category
Ask for new formulary SKUs with structured medication lines and a nav shortcut that prefills the request. Ops action catalog growth from clear ticket data.
Frequently asked
In-app support questions, answered.
What is Fizy Health in-app support?
Fizy Health in-app support is a ticket system inside the clinic dashboard where you open support requests, thread replies with the Fizy Health team, and track status without using email as the primary channel.
What ticket categories are available?
Clinics can choose General, Order, Billing, Technical, Request Medication, or Other when creating a ticket. Each category routes the conversation to the right ops workflow and form fields.
How does Request Medication work?
Request Medication is a ticket category for asking Fizy Health to add medications to the catalog. You add structured rows with medication name, strength, and package details, or use the Request Medication nav link that prefills the create form.
Can I link a ticket to an order or patient?
Yes. On most categories you can attach an optional related patient, clinic order, invoice, autoship subscription, or refill plan. The partner team sees the same linked record when they respond.
How do replies work on a ticket?
Each ticket has a threaded message panel. You and the Fizy Health team post replies inline, upload attachments, and update workflow status from new through resolved without leaving the ticket detail view.
Is in-app support part of the partner model?
Yes. Fizy Health acts as your pharmacy ops partner on ordering, routing, tracking, and support. Tickets run on the same HIPAA-compliant platform as your cart and orders, so conversations stay inside the partner relationship.
Get pharmacy answers where you already order.
Open your first support ticket inside Fizy Health and see how partner support works next to your clinic cart. No call required.