Fizy health
What is Refill?

What is Refill?

Refill is a B2B telehealth infrastructure platform that bundles a 503A pharmacy network, a nationwide provider network, and clinic ordering tools — including Refill Connect, a white-label patient portal — into one stack. It is not a compounding pharmacy and not an EMR; it is the layer telehealth brands use to launch and scale compounded medication programs with aggregate pricing leverage.

If you are evaluating Refill, this page explains the full platform scope — not just the ordering dashboard — who actually uses it, and how a pass-through pharmacy ops platform like Fizy Health takes a different approach when you already prescribe in-house.

Compare Fizy Health vs Refill
Telehealth infrastructure platform 503A pharmacy network Nationwide provider network Refill Connect patient portal Aggregate medication pricing Not a pharmacy or EMR

What is Refill, exactly?

Refill is telehealth infrastructure for cash-pay and virtual care brands. Beyond a clinic ordering dashboard, it connects practices to multiple LegitScript-certified 503A compounding pharmacies, offers optional nationwide prescribing through hands-on or hands-off clinical encounters, and sells Refill Connect — a white-label patient portal with assessments and billing. Medication pricing is pre-negotiated on aggregate volume across the pharmacy network, with tiered platform plans and software fees on transactions (roughly 1.5–5% per published tiers). Per-SKU landed cost is typically confirmed after onboarding rather than on a fully public catalog.

Who uses Refill

Refill is built for brands launching or scaling telehealth.

Refill targets telehealth founders and clinic operators who want pharmacy leverage, clinical coverage, and patient-facing tools in one vendor — not just a single-pharmacy portal. Three roles inside those organizations feel the platform most.

  • Owners

    Founders bundling launch infrastructure.

    Owners adopt Refill when they need 50-state prescribing, a branded patient storefront, and pharmacy pricing negotiated on network volume — not three separate vendor relationships. Their core question is whether aggregate pricing plus software fees beats what they could negotiate alone on their top SKUs.

  • Operators

    Ops leads running platform workflows.

    Operations staff place orders, manage quickfills and auto-refills, and coordinate fulfillment across multiple 503A partners from one login. For them, Refill's value is consolidated pharmacy routing, real-time order tracking, and fewer vendor handoffs — though batch refill-day checkout is a separate evaluation point.

  • Prescribers

    In-house or outsourced clinicians.

    Clinics with their own prescribers use Refill primarily for pharmacy routing and catalog access. Brands without licensed coverage in target states lean on Refill's provider network — hands-on encounters at roughly $30 or hands-off at roughly $50 per encounter, per public pricing — to reach patients nationwide.

Where Refill sits in the telehealth stack

A telehealth medication program flows through several layers: clinical encounter, patient intake and billing, prescription routing, 503A compounding, and shipping. Refill spans more than the pharmacy step. Refill Connect handles the patient-facing layer — branded assessments, portal, and billing — while the core platform routes compounded orders to 503A partners and optionally supplies prescribers where the brand is under-licensed.

That breadth is Refill's pitch and its complexity. Questions about compounding quality and state licensure still point to the 503A pharmacies behind the network. Questions about margin, batch checkout, and pre-pay validation point to how the ordering layer behaves — which is where Fizy Health competes when your clinic already employs prescribers.

What Refill is not

Refill is not a compounding pharmacy. It routes orders to 503A partners that hold the licenses and do the compounding and shipping. It is also not an electronic medical record — charting, scheduling, and clinical documentation stay in your EMR or Refill Connect's patient-facing tools, not a full practice management system.

Treating Refill as only a 503A ordering dashboard understates what you are buying and overstates the fit for clinics that already prescribe and only need pharmacy ops. The platform layer is where Refill and Fizy Health genuinely diverge: aggregate leverage and outsourced clinical coverage versus pass-through per-vial pricing, one-cart refill day, and validation before payment.

Is Refill the right stack — or is pharmacy ops enough?

Refill fits if

Refill

You need telehealth infrastructure, not just a pharmacy dashboard.

  • You need a 50-state provider network without hiring prescribers in every target state.
  • Refill Connect — white-label portal, assessments, and patient billing — is central to your launch plan.
  • Pre-negotiated aggregate 503A pricing beats your solo pharmacy contracts and you accept tiered software fees.
Consider Fizy Health if

Fizy Health

You prescribe in-house and need margin visible before refill day.

  • You employ licensed prescribers and need pass-through per-vial 503A cost before you quote cash-pay patients.
  • You batch GLP-1, hormone, or peptide refills and want one clinic cart with validation before payment.
  • You compare pharmacy partners on landed cost without a percentage software fee on top of medication pricing.
If you choose Fizy Health

What your clinic gets from a pass-through pharmacy ops platform.

Refill bundles infrastructure; Fizy Health optimizes pharmacy checkout when you already prescribe. These outcomes show up in your week when pricing is visible and orders are validated before you pay.

See all features
Keep evaluating Refill

More answers in the Refill evaluation guide.

See the full Refill guide
FAQ

What clinics ask about Refill.

  • Definition

    What is Refill?

    Refill is a B2B telehealth infrastructure platform that bundles a 503A pharmacy network, optional nationwide provider coverage, clinic ordering tools, and Refill Connect — a white-label patient portal. Brands use it to launch and scale compounded medication programs with aggregate pricing leverage.

  • Category

    Is Refill a pharmacy?

    No. Refill is software and clinical infrastructure, not a compounding pharmacy. It routes orders to LegitScript-certified 503A partner pharmacies that hold the licenses and actually compound and ship medications.

  • Providers

    Does Refill include prescribers?

    Yes, optionally. Refill offers a nationwide provider network with hands-on encounters at roughly $30 or hands-off at roughly $50 per encounter, per public pricing tiers. Clinics that already employ licensed prescribers may use Refill primarily for pharmacy routing instead.

  • Connect

    What is Refill Connect?

    Refill Connect is Refill's white-label patient portal product — branded assessments, a patient-facing storefront, and billing — sold on tiered monthly plans separate from the core platform. It is designed for telehealth brands launching a patient-facing experience without building one from scratch.

  • Pricing

    How does Refill pricing work?

    Refill negotiates aggregate 503A medication pricing across its pharmacy network and charges tiered software fees on transactions (roughly 1.5–5% per published plans), plus monthly platform and Refill Connect fees. Per-SKU landed cost is typically confirmed after onboarding, not on a fully public catalog.

  • Alternative

    What is Fizy Health's relationship to Refill?

    Fizy Health is a competing pharmacy ops platform in a narrower layer of the stack. It consolidates 503A ordering like Refill but assumes your clinic already prescribes, shows pass-through per-vial pricing before checkout, validates orders before payment, and does not charge a percentage software fee on medication cost.

Sources reviewed June 2026

  • Refill public website (refill.co), reviewed June 2026.
  • Fizy Health platform capabilities reflect the live product.
Evaluate with real numbers

Now compare Refill to a pass-through pharmacy platform.

See how Fizy Health shows landed cost before you quote, validates orders before you pay, and batches refill day in one cart. Free to start.

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