Questions for recurring hormone and TRT programs
Ask for written per-vial cost on every hormone SKU in your standard TRT or HRT panel, not just testosterone alone. Ask whether aggregate rates are fixed across refill cycles or subject to renegotiation at volume tiers. Ask how software fee percentage applies to multi-line hormone orders when a patient gets testosterone plus anastrozole plus hCG in one checkout. Ask whether meet-or-beat guarantee terms cover hormone SKUs and for how long matched rates hold.
Model a twelve-month cohort: multiply per-vial hormone cost plus software fee across expected refills per patient, then across active panel size. TRT margin is a annuity math problem. A small per-refill software fee difference compounds over years of therapy.